Payments must be set up to send campaigns
To send email or text campaigns, your StyleSeat payments need to be connected. This helps us verify your business and keeps the platform safe for clients. You can still build and preview campaigns before payments are set up, but sending is off until then.
To connect payments: Menu → Payments → Setup Payment → Connect Your Bank → Complete verification. Once verified, go back to your campaign and send it.
Sending is paused on an account that was already set up
If you've sent campaigns before and sending is now paused, one of these is usually why:
An open dispute on your account. Sending resumes once the dispute is resolved.
A negative account balance. Sending resumes once the balance is settled.
A failed subscription payment. Update your payment method in More menu → Account Plan & Billing Details → Manage subscription, and sending resumes.
Still can't send?
If payments are connected and your account has no open issues, reach out to support through chat and include a screenshot of the screen you're on.
How to send a campaign
Go to Menu → Marketing Suite → Email Marketing (or Text Marketing).
Tap Create Campaign.
Choose a template or start from blank, then tap Continue.
Add your subject line, title, and message. Add a photo or Book Now button if you want.
Choose who receives it: all clients, clients who have booked, clients who have never booked, or clients who booked in the last 4, 8, 12, or 18 weeks.
Tap Send Now.