What Happens During a Chargeback?
A chargeback occurs when a client disputes a payment with their bank.
StyleSeat notifies you immediately if a chargeback is filed.
The Chargeback Process Explained
The client contacts their bank to dispute a charge.
StyleSeat notifies you immediately and provides instructions.
You can submit evidence (messages, appointment records, photos) in the app:
Earning → Transactions → Disputes
Contest it, and submit any supporting evidence before the deadline.
The bank review process typically takes 10–14 weeks, and no further action is required once you submit your response.
StyleSeat relays the bank’s verdict.
Here Are Some Evidence Examples:
Proof of service completion
Message history
Cancellation policy
Photos before/after
Signed consultation forms
What Makes a Strong Response
Banks want documentation that the service was booked and agreed to. The more information you can provide, the better your odds.
Submit something, even if it feels thin. A short message history and an appointment record beat an empty submission every single time.
Show the client agreed to the terms. A screenshot of your cancellation or no-show policy as it appeared when they booked is one of the most useful things you can attach.
Show the service happened. Before-and-after photos with timestamps, a signed form, or a check-in message on the day.
Include the conversation. Booking confirmations, reschedule requests, and any messages after the appointment. If the client said they were happy, that message is gold.
Keep it organized. A few clearly labeled items are more persuasive than a pile of screenshots.
Watch the deadline. Missing it counts as not responding, and the case is lost automatically.
How to Reduce Chargebacks Before They Happen
You cannot prevent every chargeback; however, a few habits meaningfully lower how often they happen and make them far easier to win when they do.
Set and share a clear cancellation and no-show policy. Pros with a documented policy win noticeably more of their disputes, because the policy itself is evidence.
Take before-and-after photos, especially for new clients.
What to Expect
The client’s financial institution reviews and decides chargebacks.
Outcomes can vary. Each dispute is reviewed based on the information available, and the outcome may not always be in your favor.
The process takes time. Once your response is submitted, the financial institution will review the information. No further action is typically needed from you during the review.
You’ll be notified of the outcome. StyleSeat will share the final outcome once it becomes available.
Common Questions
Can I still contest if I do not have photos or a signed form?
Absolutely. Message history and appointment records alone are far better than submitting nothing. Send what you have.
What if I miss the deadline?
The case closes as undisputed and is treated as a loss.